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Unicentric's Service XpertTM is an adaptable suite
of products for federal, local and state service
agencies.  It is designed to integrate, manage,
and track the service lifecycle.  Service Xpert is
adapted to each organization's best practices
through integrated design tools that make customization
easy and affordable.

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Features
Service Xpert unifies service delivery into a single framework for increasing efficiency and improving quality of service.  Its unique architecture ensures the system will adapt to the current and future requirements of your clients, funding sources, and legislative bodies.  The system employs familiar screens for client management, scheduling, and record management to simplify training and acceptance across your organization.  Unicentric's flexible pricing plans and customization tools ensure delivery of the solution you need at a price you can afford. 

Case Management
Consolidate all of the case activities of clients or groups of clients into electronic case files to increase the efficiency of case management.  Manage and reference the case histories of clients from any location.

Outcome & Performance Reporting
Incorporate outcome measures into your workflow.  Generate reports to prove the impact and success of your programs.  Win more money from funding sources.

Electronic Records
Streamline management and storage of charts, notes, and other documents.  Convert existing paper documents into electronic records.  Organize information through an integrated document management system.

Integrated Financial Management
Connect the point of service with back office operations to track and report on funded program activity with Unicentric's xBillTM.  Coordinate client, service, and funding source information through one interface.  Comply with HIPAA EDI rules.

Client Management
Manage individuals and groups of clients.  Restrict access to clients by staff credentials.  Manage attendance at individual and group sessions.

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Scheduling & Timesheets
Share staff calendars to coordinate schedules.  Review and approve auto-generated staff time sheets.  Coordinate, track, and understand time spent across programs, departments, locations, and staff. 

Program Modules
Program Modules support your specific data capture, workflow, and reporting needs for programs such as families with special needs, counseling, housing, career, crisis, education, and more. 

Customize Screens, Workflow, and Reporting without Programming
The xDesign SuiteTM allows authorized users to duplicate paper forms in electronic format and integrate them into an electronic workflow.  The toolset has a menu-driven, drag-and-drop interface for easy design and use.

Extranet
Enable clients, vendors, and funding sources to access and post information through secure or public Web spaces.

Ink-on-Paper Technology
Unicentric's XxInkTM Digital Writing System integrates your database with forms completed by hand, saving hours previously spent on manual data entry.  Capture client and staff signatures electronically and as an original paper copy.    

Key Benefits Key Benefits
  1. Adapt workflow to support existing and emerging requirements
  2. Integrate case, clinical, and financial management systems
  3. Access the Web-enabled system through the Internet or an intranet
  4. Eliminate delays and gaps in service.
  5. Minimize billing cycles and optimize revenue.
  6. Share data among authorized users.
  7. Support multiple patient and facility types in one system.
  8. Comply with HIPAA and other regulations.
  9. Digitize paper forms and paper-based processes.
  10. Integrate and exchange data with payers, vendors and in-house systems.
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